John CarmelLondon, UK Professional Gambler
A lifelong London resident, John is an expert gambler. In fact, he has spent more than 10 years playing in casinos both online and all over the world. Over that time, he’s had the chance to see exactly what customer service is like. He’s seen the good, the bad and the ugly. He’s an expert at asking the perfect questions to test out customer service standards, and at figuring out when customer service has holes in it.
John loves all sorts of games. When it comes to online slots, he’s a fan of Starburst. But his real passion is blackjack, where he has devised his own system to help him win. And since he played rugby in school, he is able to use his knowledge of the game when he makes sports bets.
His expertise really knows no bounds. John can explain the rules of every type of blackjack out there and really knows how to spot the advantages. He makes his living gambling and is one of the few people in the world who can say that. John has also played at all of the biggest casinos in the UK and is on a first-name basis with many casino owners.
He is one of the best experts for us to have at our disposal because he’s seen casinos from the point of view of the average punter. He will gladly talk about the VIP programs of all the casinos he’s been a member of and can recall going on many excursions paid for by casinos. John really brings something special to our team and is happy to give out advice when asked. He is a good bloke and one who can see through the problems of many casino customer service departments.
John is also willing to help us out when we want to make bets with expert advice on how to play the odds and come out a winner. We are proud to have John on our team helping us figure out what the good deals are and what just isn’t kosher. He knows what he’s doing and he knows when a casino is getting things done right.