good
73
rating
YELLmeter
1
Are they polite? 8/10
2
Do they give bonus in chat? 3/10
3
Are they fast? 8/10
4
Are they good at their job? 9/10
5
Is their English adequate? 6/10
6
Does the chat start quickly? 10/10

Unibet Review Visit site

Unibet has a decent level of customer service. Their chat launches instantly. Their customer service staff is very polite. They respond to all of your questions. It sometimes takes them a minute to respond. Their staff are clearly not native English speakers. This means it can take some time to get them to understand the problem. But they will work until they get it. And then they will give you the right response. We can't really say anything bad about Unibet's customer service except it would have been nice if they were native English speakers. But they were a lot nicer and worked a lot harder than many other casinos where people are native English speakers. They are clearly well trained and understand the business. We had an overall positive experience with Unibet. What impressed us the most was just how willing their staff was to work to understand the issues we brought to them.

Questions and Answers

1

Are they polite?

They are very polite. We cannot fault them for being rude. We found that they generally wanted to figure out how to help us.

2

Do they give bonuses in chat?

There is no way to get a cash bonus through the live chat. We tried everything we could think of, but nothing seemed to work.

3

Are they fast?

They are reasonably fast. They take roughly a minute to respond to questions. They could be faster but they are fast enough.

4

Are they good at their job?

They are very good at their jobs. This is compounded by the fact that English is not their second language. They work hard.

5

Is their English adequate?

Their English is far from perfect. It’s clearly a second language for them. That said they are able to get the job done right.

6

Does the chat start quickly?

Customer service response is instant. That means they have the right amount of customer service staff to get the job done right.

info

Support review

Unibet gets the job done even though their customer service staff has English as a second language. That said, we got all our answers and they were all correct. It just took a while in some cases as they had to ask us to follow up questions in order to understand what we were really asking. That’s ok though, because at the end of the day they did solve our problems and kept staying with us until they provided us with a competent response. They were decently polite and seemed to really want to help. That goes a long way towards making us not care all that much about them not being great at speaking English. It took about a minute in between questions to get a response. That’s not instant but it’s better than three or four minutes some places with native English speakers take.

security

Unibet Sign up and Login

Unibet casino, which includes Unibet poker, has an odd sign up system. Instead of going to the upper right hand side of the screen like you do at most casinos you have to go to the lower left hand side of the screen to sign up. Once you've found out where the sign up button is though it's fairly easy. You provide them with a username and password plus your personal information. Then they verify that you haven't signed up before and aren't trying to claim more than one welcome bonus. Once that's done you are all signed up for Unibet. Then logging in is just a matter of typing in your username and password, which is your Unibet login info. Being logged in it's easy to open Unibet Live Chat and start asking questions. All in all, it’s not a bad website, even when you are using the Unibet app. You just have to know where to look to sign up.
bonus

Unibet Free Bets

They offer neither no-deposit bonuses nor free spins. What Unibet offers is matching cash up to £100. That's pretty much the industry standard these days. Some casinos offer more. Some offer less. £100 is right in the middle. That sort of makes sense since the site seem more geared towards sports betting than it does to casino games. When you go to the home page it's all about betting on sports and you have to click a link to get to the casino games, which includes Unibet poker. We get the sense that they are pretty much experimenting with casino games at Unibet which makes it make sense they would go for a down the middle offer. We can't really complain about it because it is what it is and you can get bonus money to play with. A completely average offer and that's fine given what Unibet is.
politeness
Question-mark

Are they polite?

They are very friendly and certainly not rude. But we found out that they often responded to our question with a question. After talking with them more we realized they wanted to give us the right answer, but because they were not native English speakers they often needed clarification on what we wanted.
comment Support chat

(16:11:17) Andrew Lewis: Hey! How are you? I discovered Unibet the other day. Looks perfect to me! Do you offer smth like free bonuses to new players so folks like me can try Unibet?:)
(16:11:48) Nicola: Hello, welcome to Unibet customer support.
(16:11:52) Nicola: Can you confirm your full name, email address, date of birth and postcode so I can check for you please?
(16:12:41) Andrew Lewis: Andrew Lewis, 08 08 1991 De30rt
(16:12:44) Nicola: You would need to go to unibet.co.uk if you have not registered and then choose your selected offer.
(16:13:02) Nicola: Have you registered for Unibet yet?
(16:13:08) Andrew Lewis: Yes
(16:15:01) Nicola: Can I take your email address please?

bonuses
Question-mark

Do they give bonuses in chat?

No, they do not offer bonuses in Unibet Live Chat, but we don't really think many casinos do that as that seems like something out of a previous era. Of course we tried to get bonus money from them but no matter what we said to them they were unwilling to give it.
comment Support chat

(13:37:35) Andrew: Sorry, does it mean I’m entitled for some freebonus at Unibet?
(13:38:03) Andrew: Like a freespins maybe
(13:39:17) Lilian: No apologies, there are no free bonuses, all welcome offers require a deposit of some type.

reply time
Question-mark

Are they fast?

They are right down the middle when it comes to speed. They took roughly a minute between when we'd ask a question and when they would respond. That's not an instant response like some casinos but it's clearly a lot better than the casinos that make you wait three or four minutes for a response.
comment Support chat

(16:20:33) Andrew Lewis: Is there any cap on my winnings from the said bonus?
(16:21:11) Nicola: There is no cap Andrew

knowledge
Question-mark

Are they good at their job?

They are remarkably good at their job given that English is not their first language. They may struggle but they will keep going until they understand your problem and are able to find you a solution. That earns them top marks for customer service as far as we are concerned. Go Unibet.
comment Support chat

(19:19:54) Andrew Lewis: How many friends can I recommend your site, how do I get rewards and lastly may I refer my brother, whom I live together with?
(19:21:04) Rachel: You can refer up to 5 friends, you can not recommend anyone at the same household, you will receive your cash funds once your friends have completed their wagering, this is £400 on sports or £1000 on casino.
(19:21:20) Rachel: Full terms can be found on the link below.
(19:21:22) Rachel: https://www.unibet.co.uk/promotions/raf

literacy
Question-mark

Is their English adequate?

Their English quite honestly is not native. It's clearly their second language. That said they are able to work around that and find ways to provide you with the answers you need. To be honest we've dealt with native English speakers who couldn't do their job. The people at Unibet can.
comment Support chat

(13:41:13) Andrew: Lastly, if I happen to lose big, may I just contact Unibet customer care for some goodwill bonus?
(13:42:21) Lilian: We will always review an account when asked to do so, this does not mean a bonus will be added though.
(13:43:14) Andrew: So to put it straight, if it happens that i lose like 100 quid, you’ll credit me something, right?:)
(13:44:16) Lilian: No that is not what I said, we will review the account , make a decision on whether to add a bonus or not.

starrt time
Question-mark

Does the chat start quickly?

The chat itself launches instantly. This suggests that Unibet has the right level of staffing for the job. As soon as we hit the Live Chat button, someone was there and willing to talk to us. We think that's a sign of a good casino that understands the importance of customer service as a part of the Unibet community.
comment Support chat

(19:18:39) Andrew Lewis: Can you please tell me more about Unibet refer a friend program?
(19:18:51) Rachel: Hello, welcome to Unibet customer support.

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