They are very polite. We cannot fault them for being rude. We found that they generally wanted to figure out how to help us.
There is no way to get a cash bonus through the live chat. We tried everything we could think of, but nothing seemed to work.
They are reasonably fast. They take roughly a minute to respond to questions. They could be faster but they are fast enough.
They are very good at their jobs. This is compounded by the fact that English is not their second language. They work hard.
Their English is far from perfect. It’s clearly a second language for them. That said they are able to get the job done right.
Customer service response is instant. That means they have the right amount of customer service staff to get the job done right.