They are not polite at all. Several times they simply disappeared and didn’t come back until we bugged them.
No. They do not give any bonuses in chat. But that’s to be expected with a team that is this bad.
They are super slow to respond to anything and we sort of felt like they thought if they ignored us we’d go away.
No. They are really bad at providing customer service. So bad we were honestly amazed by it.
Yes. Their English is fine. It’s what they do with their job that is seriously lacking. They speak fine English.
No. It didn’t launch quickly at all. There were times when it took several minutes for someone to respond to our chat request.