We can say that they are very formal. But formal doesn’t really equate to polite. They could be much friendlier than they are.
We tried everything we could think of to get a bonus from Spin Genie. They were not having anything to do with it.
We would be hard-pressed to say they were fast. It frequently took between three and four minutes for them to respond to a question.
They are good at their job in the sense that they give you the right answers. They are bad in how slow they are to get you your answers.
Their English is fine. Clearly Spin Genie has hired native English speakers. They are a bit formal, however.
Hell no. The chat takes three or four minutes to start once you bring it up. We do not know if this is a technical problem or not.