They are polite, yes. But they don’t seem to have a clue how to do their jobs very well. They need more training.
No. They do not give any bonuses in chat. We tried to get them to and they simply don’t do it.
No. They are not fast at all. We got the sense they were just looking for keywords and then searching for answers.
No. They are not very good at their jobs at all. Their English is fine but they need to respond more quickly.
Yes. Their English is quite good. We had no difficulties in understanding during the communication.
Yes. The chat starts up very quickly. That’s not where the problem is. It lies in the staff not having enough training.