The people at PocketWin are downright rude to their customers in chat. Why bother even calling them customer service?
No. They don’t give any bonuses in chat. That would be helpful to a customer which they don’t’ want to be.
Quite often it would take several minutes for them to respond to questions we asked them. They are super slow.
They really are not very good at their jobs at all. They just don’t seem to care about customers at all.
Their English was fine. It’s just what they did with it that made the entire process seem like a circle of hell.
The chat took forever to load up. We have no idea what’s going on at PocketWin but it isn’t anything very good at all.