good
73
rating
YELLmeter
1
Are they polite? 8/10
2
Do they give bonus in chat? 3/10
3
Are they fast? 8/10
4
Are they good at their job? 9/10
5
Is their English adequate? 6/10
6
Does the chat start quickly? 10/10

Paddypower Review Visit site

PaddyPower is very neutral when it comes to customer service. A lot of this is due to time issues. It takes forever for the chat to start. And then there is a long wait before you get answers. When you do get answers they are always right and that's a good thing. So we can't blame their customer service too much. We think they just may need to hire a few extra customer service people. Their tone was neutral and we would have preferred them to be a little bit friendlier. But still, they were not rude like a lot of casinos are. They just do everything right down the middle. Not great. Not awful. Just performing the job as a job. But there are a lot of worse casinos out there so we can't accuse them of getting things done right even though it took them forever.

Questions and Answers

1

Are they polite?

They are neither rude nor polite. But the good news is that they are clearly trying to be professional.

2

Do they give bonuses in chat?

No. They will not give you any cash in chat no matter what you ask them. We tried and were told no again and again.

3

Are they fast?

They certainly could have been a lot faster. We expected them to just take a minute. Sometimes they took as long as four minutes.

4

Are they good at their job?

They are surprisingly good at their jobs. They take a while but they always come back to you with the right answer to your question.

5

Is their English adequate?

Their English was just enough to get the job done. No more and no less. But it worked and we understood everything they said.

6

Does the chat start quickly?

No. The chat took several minutes to pop up. When it did we eventually got the answers we needed but it took a while.

info

Support review

PaddyPower Casino is right down the middle when it comes to customer service. They aren’t great but they aren’t bad either. They are the middle of the road. There are some problems with the English language but they are not huge. They don’t give bonuses in chat. They are neither polite nor rude. They do exactly what you want them to but no more. We wish there was something that made their customer service stand out but there just isn’t.

Of course, that makes them better than a lot of casinos out there with really bad customer service. There just isn’t anything special about what they have to offer. That said, when it comes to customer service middle of the road can be a good thing. They certainly didn’t do anything at PaddyPower Casino to turn us off. They just tick off all of the boxes, and we are fine with that.

security

Paddypower Sign up and Login

Signing up for PaddyPower is easy. Just go into their registration page and fill out the information they ask you for. This will include your name, your username and a password. Then the system will confirm that you haven't signed up before and log you in. Then, all you have to do is use your PaddyPower login and from there it's not hard to get the Live Chat to come up. They have this part of the customer service package set up fairly well. Once you have signed up you can log back in to PaddyPower casino just by typing your username and password. This will be your PaddyPower login for as long as you need to be. Not a bad system to have in place. It gets the job done.
bonus

PaddyPower Free Spins

PaddyPower has a great free spins promotion. All you have to do is sign up for the first time, and verify your phone number, and you will receive 50 free spins to play on their Vegas slots collection. There is a code you have to use – as of this writing it is PVCREG. So this is basically a no deposit promotion. Daily Jackpot games also have a no deposit promotion for new players. When you register the code (as of this writing it is PGCTV1), you will receive another code on your phone via text message, and then you will earn 60 free spins for PaddyPower games that have a daily jackpot. We could not find whether or not this includes PaddyPower Hotshots jackpots. As for PaddyPower Bingo, there are no no-deposit promotions, but they have lots of signup and daily free spins and offers of this sort.
politeness
Question-mark

Are they polite?

They are not rude. They are very neutral when it comes to their presentation. We wouldn't call them polite. They are simply professional. That's not bad when it comes to customer service. We would rather deal with neutral than nasty. All in all a medium level of performance that could have been a lot worse.
comment Support chat

James: Good. Can I boost my free bet?
Elena: no unfortunately not it can only be used on bets placed with cash
James: Got it!
James: Can you please tell me more about paddy powers’ Friends with Benefits promotion?
James: How do you select winner?
Elena: You do not select a winner, it’s just a promotion that if you give your friends your unique link to sign up with you get £20 free bet all information is in the terms and conditions: https://promos.paddypower.com/promotion?promoCode=FWBAUTOSPORTS
James: Oh…
James: I’m talking about other promotion.
James: https://promos.paddypower.com/promotion?promoCode=FWBAUGUSTDRAW
James: this one
Elena: The winner would be selected at random of course if all the terms of the offer are met
James: Ok. Does it depend on how much my friends make deposit or smth?
Elena: They would have to meet the terms of the offer I sent above and of this other offer: Referred customer must have a settled real money bet before 00:01 on September 1st for referral to be valid.

bonuses
Question-mark

Do they give bonuses in chat?

No they do not give bonuses in chat. We really can't think of any casino that does this anymore so we can't give you a diss for not providing it. Still we tried every way we could think of to get them to give us a bonus in chat and it simply didn't work. If anyone else can find a way to get cash from them in chat let us know.
comment Support chat

James: Alright. As far as I can see it is a deposit bonus promotion, and what about something free?
Elena: I am very sorry but we do not have such offer unless you sing up with the specific promo code
James: And how can I get a promo code then?
Elena: You can only sign up with a promo code when creating the account as it must be entered before signing up I am very sorry but it is too late to avail of this on the account you already can avail of the risk free sign up offer customers unfortunately cannot avail of two sign up offers

reply time
Question-mark

Are they fast?

They are very slow at what they do. While they do provide you with the right information eventually it takes time to get there. Sometimes three or four minutes between us asking about something and them responding to it. That said they did get us the information we needed eventually.
comment Support chat

(17:35) James: Ok:)
(17:39) Dianne: So the first one you play is the max jackpot
(17:39) James: What does it mean?
(17:42) James: Are you here, Dianne?
(17:43) Dianne: Yes, allow me a minute please 🙂
(17:43) James: Alright, take your time
(17:44) Dianne: The first game ever is the only chance you have to win the max jackpot, which is the million, according to the relevant department.

knowledge
Question-mark

Are they good at their job?

We have to say that while they took a long time they ended up being excellent at their jobs. They always got us the right answer. It took them a while but that may have been them doing everything they could to make sure we got the right answer. We can't fault them for being bad at their jobs.
comment Support chat

(15:20) Elena: Yes you can win as long as all terms are met
(15:20) James: Great, seems a fair deal
(15:20) Elena: You’re welcome. I will close our conversation for now. If you need anything else, you can reply at any time.

literacy
Question-mark

Is their English adequate?

Their English was OK. It was certainly understandable. It was just good enough to get the job done. We noticed some odd phrases and mistakes but could figure out what they meant. So yes their English was adequate for their job. It could have been better but it works.
comment Support chat

James: I would like to to know a little bit more about power ups here on paddy power. Can I use it on any market I want? And what’s the boost amount?
Elena: Yes you can use it any market but only on singe bets, the boost varies depending on the odds
James: Good. Can I boost my free bet?
Elena: no unfortunately not it can only be used on bets placed with cash

starrt time
Question-mark

Does the chat start quickly?

No. We can't say it did. It took several minutes after we launched the live chat to get anyone to talk to us. We would have liked to be connected to someone much more quickly but that didn't happen. We don't know if this is due to technology or if they just have too many people and not enough staff.
comment Support chat

(17:20) Paddy Power: Welcome to Paddy Power! Please let us know how we can help, and we will put you through to the right team.
(17:21) James: I have some questions about bonus promotions.
(17:21) Paddy Power: We are now sending you through to a customer service agent who can help.
Info: This is Dianne and I will be looking after your query today. I will aim to reply within 2 minutes.
(17:22) Dianne: Hello James, How can I help you today?

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