great
92
rating
YELLmeter
1
Are they polite? 10/10
2
Do they give bonus in chat? 8/10
3
Are they fast? 9/10
4
Are they good at their job? 9/10
5
Is their English adequate? 9/10
6
Does the chat start quickly? 10/10

Lucky Pants Bingo Visit site

Lucky Pants Bingo offers some of the best customer service anywhere. They are great at their jobs and know exactly what they are doing. They are a team of dedicated professionals who really make you feel cared for. Their English is spot on. They respond quickly. They seem to have a good handle on exactly what they are doing. They are true professionals who seem like they really care about you and your problems. Lucky Pants Bingo should be deeply proud of how they've trained their customer service staff to respond to just about anything that a customer can throw at them. We've said before that we rate Lucky Pants Bingo 5 out of 5 stars. They really are that good and they should be recognized for it. They do a damn good job helping people out with the problems they bring to them. Good job, gang!

Questions and Answers

1

Are they polite?

They are very polite. They really took the time to get to understand our problems and provide solutions.

2

Do they give bonuses in chat?

Yes, they do. Be ready to receive a birthday bonus from their promo team.

3

Are they fast?

They are super fast. It’s like they’ve been trained for any situation that could possibly pop up and just know how to deal with it.

4

Are they good at their job?

They are great at their jobs. They really know what they are doing and go the extra mile for their customers.

5

Is their English adequate?

Their English was perfect and made the entire transaction that much easier to deal with and exceeded our expectations.

6

Does the chat start quickly?

The chat loaded up almost as soon as we logged in. They were there ready to help us find a solution.

info

Support review

Overall, great customer service. We have no complaints at all. They did a great job and really seemed like they wanted to help us. We strongly support their customer service and wish all casinos were this good.

Their English was excellent and they seemed really helpful. They even gave us a bonus when we told them it was our birthday! They really seem to know what they are doing.

No lag time when we asked a question. They are clearly very well trained. Their customer service made us want to use their casino in the future.

We give their customer service a five out of five-star rating. There was really nothing at all for us to complain about with Lucky Pants Bingo. They have some of the best customer support we’ve seen anywhere. The real deal is with Lucky Pants Bingo.

security

Sign up and Login

Signing up is very easy. You have to fill out a form that asks for your username, real name, email address and all the usual stuff. You have to select a password. Then when you come back all you have to do is log in with your Lucky Pants Bingo password. Getting into live chat to ask questions is also a very simple thing to do. You simply click on Live Chat and within seconds, there is someone to talk to you. The interface was very smooth and offered no problems. It worked like a well-oiled machine. We can't complain about anything.
bonus

Lucky Pants Bingo Free spins

There is no no-deposit bonus. But if you sign up and do deposit money, you will get 100 free spins. The minimum you have to deposit to get your free spins from Lucky Pants Bingo is £10. That's not a bad deal and they will give you matching funds to play with as well. While we'd like to see a no deposit bonus that's rare for casinos these days. We hope in the future companies like Lucky Pants Bingo will institute more no-deposit bonuses. Taking advantage of the 100 free spins is a good deal and one that is better than you'd get at most casinos. We are a big fan of Lucky Pants Bingo and hope they continue to offer great customer service. We give than an A+ on all of things they are trying to do. A good company to work with.
politeness
Question-mark

Are they polite?

They are very polite. They seemed more like a friend trying to help someone out. We can't fault the members of Lucky Pants Bingo for being rude at all. They must be very well trained to do what they do so well. A great experience working with their customer service team.
comment Support chat

Laura Hurst: I’m new here
Agent (Peter): Welcome to Luckypants Bingo.
Laura Hurst: I’ve noticed that you have a lucky pants bingo club benefits.
Agent (Peter): Hope you have fun 🙂
Laura Hurst: Could you specify what exactly I can take advantage of by joining the club?

bonuses
Question-mark

Do they give bonuses in chat?

They were one of the few casinos that actually did – in a way. We told them our birthday was coming up in a few days. They said they would make a note of it and give us a surprise free birthday bonus when it was our actual birthday. That's a lot better than most places we've dealt with that just said, “No.”
comment Support chat

Laura Hurst: Alright, how about a birthday gift for lucky pants bingo customers? I’ll have it very soon. I am a Virgo btw 🙂
Agent (Peter): Rest assured Laura, should you play with us. You will be sent out a birthday bonus from our promotional team.
Agent (Peter): Thats nice 🙂
Agent (Peter): Im a Leo 😀
Laura Hurst: OMG!
Laura Hurst: That’s cool!
Agent (Peter): I wish you a happy birthday in advance love 🙂
Laura Hurst: Thank you so much Peter! 🙂

reply time
Question-mark

Are they fast?

They are incredibly fast. No lag time at all in responding to our requests. It's almost like the staff of Lucky Pants Bingo could anticipate what we would be asking of them. It's that kind of attention to detail that really makes them stand out for us. Fast, reliable service is so rare these days.
comment Support chat

(04:09:34) Agent (Evan): Only a maximum of £250 will be converted to your real balance
(04:09:53) Agent (Evan): I am really sorry Laura – just wanted to make sure that you have all the correct information
(04:09:58) Agent (Evan): since you are new to the site
(04:10:13) Laura: Thank you
(04:10:17) Agent (Evan): I simply wanted to ensure that your first experience with us – playing with us remains memorable for you

knowledge
Question-mark

Are they good at their job?

The staff of Lucky Pants Bingo is incredibly good at their job. They know what they are doing and do it well. They clearly have all the training they need to get the job done right. We really can't fault them for anything they did or didn't do. They were excellent at their jobs all around. We liked them.
comment Support chat

Laura: Is there any specific list of games I can play with my lucky pants bingo bonus cash?
Agent (Evan): Sure Laura
Laura: So? What are they?
Laura: I mean the games?
Agent (Evan): You can play with your bonus on our bingo games
Laura: Are the wagering requirements applied on lucky pants bingo?
Agent (Evan): This 200% bingo bonus carries a wagering requirement (WR) of 4 times the sum of your (deposit + bonus) amount.

literacy
Question-mark

Is their English adequate?

Their English is fluent, which is a relief when you think of most customer service people. This did not feel like we were being foisted off onto India. They even knew some of the slang words we thrown in to test them. They really speak English very well and we congratulate them for that.
comment Support chat

Agent (Peter): Okay allow me a moment to check on that for you.
Laura Hurst: Sure Peter
Agent (Peter): Okay Laura, so basically we do have different offers that are available for players that have different levels
Agent (Peter): So i see that you are a newbie
Agent (Peter): and hence you are eligible for 1st, 2nd & 3rd Deposit Bonus
Agent (Peter): So as you have seen on the chart
Agent (Peter): there are 5 tiers
Agent (Peter): which can be said as Levels
Agent (Peter): the more you play with us and your gaming activity increases with us.

starrt time
Question-mark

Does the chat start quickly?

The chat loaded up nearly instantly. Within seconds of hitting the Live Chat button, someone was saying “Hi” to us. That's the kind of customer service we look for from online casinos, but so rarely find. Lucky Pants Bingo seems to really know what they are doing from start to finish.
comment Support chat

(03:41:10) Laura: Hi
(03:41:19) Agent (Evan): Hey Laura
(03:41:29) Agent (Evan): Welcome to Live Support
(03:41:32) Agent (Evan): My name is Evan. How can I assist you today?

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