good
77
rating
YELLmeter
1
Are they polite? 9/10
2
Do they give bonus in chat? 5/10
3
Are they fast? 6/10
4
Are they good at their job? 10/10
5
Is their English adequate? 10/10
6
Does the chat start quickly? 6/10

Ladbrokes Review Visit site

We were really impressed by the customer service staff at Ladbrokes. They are on top of their game and really go out of their way to help you. It's true that it took some time for the chat to launch. And it took several minutes to get the answers we were looking for. That said, they were so nice about it we can't blame them. They seem to really want to help their punters. So we’re leaning towards being more forgiving. They are clearly very well trained and know what they are doing. They are great at their jobs. We'd give them all raises if we could! We rate Ladbrokes as having some of the best customer support in the business. They could teach a class on how to be nice to people. And when it comes to customer service, being nice is 99% of the job.

Questions and Answers

1

Are they polite?

They are very polite. Very earnest in wanting to figure out what your problem is and finding you the best solution possible.

2

Do they give bonuses in chat?

No bonuses are given in chat. We don’t really know of any casino that still does this. That was a product of the past.

3

Are they fast?

Their customer service was not as fast as it could have been. Some casinos have an instant response. Not at Ladbrokes casino.

4

Are they good at their job?

They certainly are good at their jobs. They go above and beyond the call of duty to make sure they provide the best experience possible.

5

Is their English adequate?

Their English is beyond adequate. It’s the top rate. They are clearly good English speakers. They really talk to you very well.

6

Does the chat start quickly?

The chat did not launch quickly. In fact, it took a few minutes for us to get someone to talk to.

info

Support review

You know, just being polite can go a long way when it comes to customer support. And Ladbrokes has that in spades. They are among the nicest customer support teams we’ve had the joy to encounter.

Yes, there were some problems during the customer support process but we can forgive them. Just because they were a little too nice and polite to us. And that’s something people should really consider when it comes to providing customer support – just be a real human trying to help out another person. That’s the heart of customer service and it really makes a difference.

Sure, it sometimes took a while to get the information we were asking for; but the people were so kind about it that it really didn’t bother us. They are that good. We don’t know if it’s the training or if they just hired the right people. Either way we loved the customer support people we talked to.

security

Ladbrokes Sign up and Login

Signing up for Ladbrokes casino is easy. Click the red “Join Now: button at the upper right-hand side of the screen. You'll then be asked to provide your username and password. You'll also be asked your real name and some identifying details. This seems to be done to make sure you can't claim multiple welcome bonuses. Once Ladbrokes has verified you, you'll be able to sign in using your Ladbrokes login. This is as easy as typing your username and password into the website. You can easily get to the Live Chat and start your customer service experience. This is all laid out nicely and you'll be able to access it easily. This is one of the best login experiences we've gone through. That said, most sign-ups are easy these days. The time of difficult logins is long past. But it's nice to see that Ladbrokes is on board with modern sign-up techniques.
bonus

Ladbrokes Free Bets

Sadly to mention, you won't get a no-deposit bonus from Ladbrokes. If you sign up and make a deposit through their casino page, you will get 100% matching funds up to £50. If you sign up through the Ladbroke Exchange, you won't get that. There are no free bonuses. However, their sportsbook has daily and weekly promotions that can get you a lot of cash. So if you want bonus money or free bets for sports, just check out their homepage every day and eventually you'll find it. You'll also see increased odds and such. This makes sense because Ladbrokes is primarily a sports betting site. And they've decided that their sports promotions are what they should be focusing on. That's a good market niche, but if you really like casino gambling, you can find another site. But people can also find Ladbrokes Bingo, Ladbrokes Horse Racing, and Ladbrokes Lotto.
politeness
Question-mark

Are they polite?

Their customer service staff goes out of their way to be nice to you, even if you don’t have a Ladbrokes The Grid card. We can't compliment them enough. They are really decent people who give the impression that they just want to help you in any way they can. That's a good feeling.
comment Support chat

Gladys: I hope I was able to clarify your query. Is there anything else I can help you with for today?
Me: yes please
Gladys: May I know your other concern?
Me: Will I be receivieng free spins every single time I deposit here on ladbrokes?
Gladys: Yes, if this is stated under our promo offers. Please note that rewards will automatically credited once met the T&C of every promo offer.
Gladys: I may suggest that you may check our promo offers on the website.

bonuses
Question-mark

Do they give bonuses in chat?

No. They don't give bonuses in chat. They were so nice we thought they might but they apologized and admitted they just were not authorized to do so. That's fine. We haven't found that many casinos anymore that are willing to give bonuses in chat. At least they were nice about it.
comment Support chat

Me: Do you offer no-deposit bonuses on chat for your loyal customers here on ladbrokes?
Charlon: Unfortunately, no deposit bonus was already removed years ago.
Charlon: But you may always take advantage of our promotions posted on our Promotions page.

reply time
Question-mark

Are they fast?

This is the one area where they weren't that great. It would often take two to three minutes to get a response. We give them a pass on that because we got the sense they were just checking and double checking to make sure they were giving us the best advice they possibly could. And they were nice about it.
comment Support chat

(12:54:53) Me: Is this a no deposit bonus?
(12:57:49) Me: hello?
(1:00:52) Gladys: You need to deposit and stake so that you can qualify for the said promo.
(1:01:04) Gladys: We don’t offer no deposit welcome promo in Ladbrokes.

knowledge
Question-mark

Are they good at their job?

They were great at their job. They could not have been more helpful. They went out of their way to ensure we got the right answer, and then asked us if there was anything else they could help us with. This lead to a great customer service experience that we are proud to call fantastic.
comment Support chat

(11:23:41) Joan: Generally, I pay with Paysafecard. Will I still be eligible for my ladbrokes bonuses?
(11:25:11) John: Thanks for letting me know that you are using a Paysafecard. Unfortunately, all of our promotions will only be valid for visa and mastercard users.

literacy
Question-mark

Is their English adequate?

They are clearly excellent English speakers doing the best job they can. They understood all of the cultural references and slang that we used. Their English is top rate and they should be commended for it. They are really nice and polite when they talk to you.
comment Support chat

Me: Will I be receivieng free spins every single time I deposit here on ladbrokes?
Gladys: Yes, if this is stated under our promo offers. Please note that rewards will automatically credited once met the T&C of every promo offer.
Gladys: I may suggest that you may check our promo offers on the website.
Gladys: Would there be anything else that I can assist you with?

starrt time
Question-mark

Does the chat start quickly?

It took quite a bit for our chat to launch. We can only assume this is because they don't have enough staff to handle the volume of activity. The staff they do have is impressive – so we are sure it's not a matter of them not caring.
comment Support chat

(11:14:45) John: HiJoan, welcome to Ladbrokes Customer Support. You’re speaking to John. How may I help you today? 
(11:14:52) Joan: hey 
(11:15:04) John: Hi Joan, I hope you are doing well. How may I help you today?

Get a £10 bonus for signing up + 100% bonus up to £50 on your 1st deposit

Get your bonus NOW

Sign up and receive a 100% matching cash on your 1st deposit up to £25

Get your bonus NOW

See also

All reviews
Play Now
REQUEST AUDIT