They are not polite at all. In fact, they came off as downright rude during many of our conversations with them.
They don’t give bonuses in chat. In fact, they seemed prepared to be asked and respond with a no very quickly.
They are super slow at responding to any question we had for them. Much slower than other casinos.
They are horrible at their jobs. They seemed to have no clue what any of our questions were actually about.
Their English is near nonexistent. It was like talking to a bot that just searched for keywords and then pasted responses.
The chat started very slowly. It took more than a few minutes from once we launched the live chat for them to get back to us.