horrible
18
rating
YELLmeter
1
Are they polite? 2/10
2
Do they give bonus in chat? 1/10
3
Are they fast? 3/10
4
Are they good at their job? 2/10
5
Is their English adequate? 2/10
6
Does the chat start quickly? 1/10

ComeOn Review Visit site

The time spent dealing with the customer service staff at ComeOn casino could have been better spent counting the number of angels that can fit on the head of a pin. It was a horrific experience we would like to never go through again in our lifetime. There are no words for just how bad the customer service is at ComeOn casino. It reaches new levels of awfulness. Perhaps ComeOn isn't really a casino at all. It could be better explained as an art project about the demise of late stage capitalism in the 21st century. That would put their entire site, welcome bonus, and customer service in perspective. As a supposedly real casino, they are lacking in every possible way. We cannot imagine there is a worse casino out there than ComeOn. It really hits rock bottom and then finds ways to go even lower. An absolute abomination.

Questions and Answers

1

Are they polite?

They are not polite at all. In fact, they came off as downright rude during many of our conversations with them.

2

Do they give bonuses in chat?

They don’t give bonuses in chat. In fact, they seemed prepared to be asked and respond with a no very quickly.

3

Are they fast?

They are super slow at responding to any question we had for them. Much slower than other casinos.

4

Are they good at their job?

They are horrible at their jobs. They seemed to have no clue what any of our questions were actually about.

5

Is their English adequate?

Their English is near nonexistent. It was like talking to a bot that just searched for keywords and then pasted responses.

6

Does the chat start quickly?

The chat started very slowly. It took more than a few minutes from once we launched the live chat for them to get back to us.

info

Support review

Dante’s Inferno is a lengthy description of the seven circles of hell. Each of which has a higher set of torments than the last. By the time you are in the seventh circle, you are engulfed in madness and flames. Your mind cannot stand the torture.

Dante doesn’t dare describe the eighth circle of hell, as even the devil found seven circles enough. But if he had described the eighth circle of hell, it would be the customer service department of ComeOn casino. It is one of the worst we have ever dealt with and that’s saying a lot.

It takes forever to get a response. When you do get a response it will be a mix of cut and pasted answers and horrible English. When we asked for a bonus, they told us to contact them a week later. There is really no excuse in this day and age for customer service to be handled at this level. It’s awful.

security

ComeOn Sign up and Login

Signing up and logging in at ComeOn casino is really easy. Almost as easy as committing your first sin! You just have to give them a username and a password. Then when you want to come back logging in is easy as well. Then once you are logged in, you can fairly easily start the ComeOn live chat. But it will take a while for them to respond to you. As you wait you can ponder just what Dante would have thought of them. Of course, once you are in the chat you'll be waiting a while to hear back from them in their gibberish responses full of emoji. It really takes a certain type of evil to create a customer support system this bad. It almost would be better if they never got back to you at all.
bonus

ComeOn Free spins

There are no free spins. There is no no-deposit bonus. There's barely a bonus at all. You get matching cash on your first deposit up to £25 pounds. That's ridiculous. We live in a world where casinos routinely give out £100 pounds or more in matching bonuses. But is ComeOn even a real casino? They look like they were created on a WordPress site in the early 2000s. Their colour scheme is awful. It's like they are trying to drive customers away to other casinos. Which we guess makes it not surprising that their customer service is so bad. They just don't seem to care about anything at ComeOn casino. There is no respect for the average punter at all. It feels like they opened an online casino simply because other people did and now don't know what to do with it.
politeness
Question-mark

Are they polite?

ComeOn staff are not really polite, although they seem to have been given a script to make themselves seem polite. But honestly, their English is barely passable and so full of emoji that we can't call it polite. They may not have meant to be rude, but rude is how they came off to us.
comment Support chat

Sarah: Can I play live roulette with my comeon bonus? Is there any specific list of games I could check before opting it?
Sarah: after depositing
Frank: No you can use it on all casino games 🙂
Sarah: cool
Frank: Anything else I can help you with today? 🙂

bonuses
Question-mark

Do they give bonuses in chat?

We don't know if ComeOn gives free bets in chat, because they don't know either. We asked about it and it was like nobody had ever brought up the idea before. They told us to contact them in a week and they would have an answer. How does it take a week to simply ask someone if you can give a betting or casino bonus in chat?
comment Support chat

Sarah: But before I do that… I am a new customer is there any chance to get a free bonus or spins to see what comeon is all about?
Frank: Let me see what I can do for you today
Sarah: thanks a lot!
Frank: Unfortunately, we cannot offer you any bonuses today
Frank: But come again next week and we’ll see what we can do for you

reply time
Question-mark

Are they fast?

No. It was slow getting them to come on and it was slow getting a response from them. And that's odd because when we did get a response it was clearly a cut and paste job. So we have no idea what sportsbook support was doing during the four to five minutes it took them to respond to us.
comment Support chat

(6:02:29) Sarah: I have a huge social media activity going on. I can promote comeon on facebook too. You’ll get loads of new customers at once. Will you give me freebets for that?
(6:04:19)Peter: We have an affiliate department which handles these kind of deals. If you wish to become an affiliate you can go to the following link and contact them from there:https://www.comeonconnect.com/
(6:05:12) Sarah: Thank you!

knowledge
Question-mark

Are they good at their job?

No. They are not. There are people at other sites who are good at their jobs. Then there are people at some sites who are just passable at their jobs. Then there is the staff of ComeOn casino, who could easily be replaced by a thousand monkeys typing randomly on keyboards.
comment Support chat

Peter: You can play this on all sports, but there is some requirements to it. The odds need to be minimum 1.8 and on a single bet.
Peter: You will be able to find all the terms & conditions for the bonus under the FAQ
Sarah: Alright, when qualified for the comeon sports welcome offer, I’d love to get combo boost as well cuz I always do Acca bets. Is this possible?
Peter: The combo boost, does not work with the free bets unfortunately.
Sarah: Could you be more specific about this one, please?
Peter: It has to be a promotion offered by the company, or in the promotion page, for it to be available with the combo boost.
Sarah: I see.

literacy
Question-mark

Is their English adequate?

No, it is not. When they aren't giving you a cut and paste response, their English is terrible. We actually tried to figure out what country they are from. Perhaps one without a Western alphabet? Whatever the case may be, we cannot in all honestly say that their English is adequate.
comment Support chat

Sarah: If I provide you with my driving licence, will you tell me my username?
Peter: I can unfortunately not help you on chat, if I do not get these details verified.

starrt time
Question-mark

Does the chat start quickly?

No. It did not start quickly. It took several minutes for it to load up – minutes that should have made us prepared for just how bad their help would be when it actually arrived. We are, to this day, blown away by how bad the customer service was from ComeOn casino.
comment Support chat

(6:16:34) Frank: Welcome to our Live Chat! My name is Frank. How may I help you?
(6:16:37) Sarah: Hi
(6:16:47) Sarah: How can I restore my username?
(6:17:27) Sarah: 11/03/**, 74557*****, SY1 3RQ
(6:17:53) Sarah: is it possible on comeon?
(6:18:38) Frank: Hi there Sarah 🙂

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