great
82
rating
YELLmeter
1
Are they polite? 9/10
2
Do they give bonus in chat? 5/10
3
Are they fast? 9/10
4
Are they good at their job? 9/10
5
Is their English adequate? 10/10
6
Does the chat start quickly? 7/10

Casumo Review Visit site

Casumo does an excellent job when it comes to customer service. Their answers come very quickly. They are clearly one of the best casinos when it comes to customer service. They are extremely polite. Their level of English is one of the best we've seen. While it did take about 30 seconds for the chat to launch that's not too bad. Many casinos take much, much longer to load up their chat. We found Casumo's customer service department to be top rate. They know what they want to do and they do it very well. We'd love to see this level of customer service at other casinos – but then again if that were the case we would have no reason to exist. Casumo has the level of customer service that all casinos should aspire too. They do their jobs very well.

Questions and Answers

1

Are they polite?

Yes. Politeness is clearly something they strive for. They do their job very well and we considered them very friendly.

2

Do they give bonuses in chat?

We don’t know because they don’t know. We asked on multiple occasions and their response was that they had no idea if they could.

3

Are they fast?

Yes. They are one of the quickest customer service teams we’ve encountered. They really know what they are doing and do it well.

4

Are they good at their job?

They are very good at their jobs. They clearly know what they are doing. They are making new advances in customer service.

5

Is their English adequate?

Their English was perfect. They have clearly only hired native English speakers. And also obvious that they were not using templates.

6

Does the chat start quickly?

The chat had a 30-second lag time to start up. That’s fine as far as we are concerned. Some sites take three or four minutes to respond to you.

info

Support review

Casumo Casino has a rock-solid customer support team. They know what they are doing and they do it well. They are very polite. Their response time is one of the best in the business. They pay attention to detail and get their jobs done right. They are one of the best in the business at providing customer service.

We have very high standards and they met all of those standards. It’s rare that we encounter customer service at this level. We are very excited about how they handled customer service. They are top rate and we could not have asked for more. We applaud the customer service efforts of Casumo and think that they could teach other casinos a thing or two about how to handle customer service. All in all, great customer service.

security

Casumo Sign up and Login

Signing up for Casumo.com is as easy as it can be. Just go to their registration button and then fill out the form they give you. You'll be asked to give them a username and password. You'll also be asked for your real name and other information so they can verify who you are. Once you've done that the system will take a minute or two to verify that you have not accessed a Casumo Casino login before under a different username. Once that's done you are ready to log in. The Casumo login process is easy. Just provide them with your username and password. Once you've done that getting to customer service is easy. Just click on the live chat button and you'll be there. This is a very well set up system. But what else would you expect from one of the best companies in the business? You'll have no problems at all with signing up and logging in with Casumo UK.
bonus

Casumo Free Spins

Casumo will give you 20 free spins before you make your first deposit. These spins must be played on their Starburst video slot machine. That's a pretty decent no deposit offer. They have seasonal promotions where you can also get free spins to use on various Casumo slots. Once you make your first deposit you'll get 200% in matching funds up to 50 pounds. On your second deposit you'll get 50% matching funds up to £150. On your third deposit you'll get 50% matching funds up to £200. This stacks up to a great deal for people who are using Casumo. We really like the 20 free spins before you make a deposit. It means that you can figure out if you like the casino's interface before you get too involved with them. Overall bonuses like this should be the industry standard. It boggles our mind that they are not. Good job.
politeness
Question-mark

Are they polite?

They are very polite. Just generally nice people to talk to. They understood our problems and wanted to address our concerns. They are really invested in making sure they help you out. Good at their job and they know it. They are not rude in any way. Just decent people trying to help you out.
comment Support chat

Martin: I just stumbled across casumo casino and found your welcome offer interesting!
Martin: Could I learn more?
Casumo-Victor: Sure thing! There is a full page of how it works by clicking just underneath the offer on the “Bonus terms” button 🙂
Casumo-Victor: But ask me anything and I will happily help as well 🙂

bonuses
Question-mark

Do they give bonuses in chat?

This is one area where they let us down. They admitted quite honestly that they had no idea if they could give us a bonus in chat. Given that most casinos don't offer bonuses in chat that didn't surprise us. What we found odd was that they clearly had no idea. Maybe nobody had ever asked them before.
comment Support chat

Martin: Can I get some free spins to test casumo service? 🙂
Casumo-Arsi: Have you created an account with us yet?
Martin: sure, it’s […]
Casumo-Arsi: And I’d also need your date of birth, home address and a transaction method you have used with us
Martin: wow
Martin: will I get free spins for this info? 🙂
Casumo-Arsi: You can also log into your account and come back to the chats and we’ll see.

reply time
Question-mark

Are they fast?

Yes. They are very fast. They responded to all of our questions as soon as we asked them. They clearly really know what they are doing and have been trained well. In addition, the technology that they are running clearly offers them great support. They are really quick and know what they are doing.
comment Support chat

(18:34:57) Martin: can I get a transcript of this chat?
(18:35:22) Casumo-Arsi: Yep, I can send it to your email address!

knowledge
Question-mark

Are they good at their job?

We think they are great at their job. Some of the best people we've ever dealt with. They are spot on and strive to be the best. We give them very high marks for being one of the best run customer service teams we've dealt with. They really have a handle on what great customer service means in the real world.
comment Support chat

(18:25:40) Martin: How long does it usually take for casumo to check and approve withdrawals?
(18:26:24) Casumo-Arsi: We approve withdraws within 23 hours of your request
(18:27:41) Martin: and how does it usually take for skrill?
(18:28:12) Martin: it surely should be quicker
(18:28:24) Casumo-Arsi: For Skrill it is instant after approval.

literacy
Question-mark

Is their English adequate?

Their English was great. It was obvious they were not using templates to respond to us. Instead they used natural native English in all of our interactions with them. They are awesome. We even were able to have little chats with them. We are very impressed by the level of English they used to get the job done.
comment Support chat

Martin: what is the minimum deposit?
Casumo-Arsi: The welcome offer depends on where you are located.
Martin: I live in London
Casumo-Arsi: Alright, then the minimum deposit is £10

starrt time
Question-mark

Does the chat start quickly?

It took roughly 30 seconds for the chat to respond to us. That's decent. Sure some sites respond to you right off the bat but far more common are sites that take three or four minutes for someone to respond to you. We thought that waiting 30 seconds for the chat to start up wasn't bad at all really.
comment Support chat

(18:17:19) Casumo-Arsi: Welcome to Casumo! You’re now chatting with Arsi
(18:17:24) Casumo-Arsi: Heyah
(18:18:07)  Martin: Hey, Arsi!

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