great
80
rating
YELLmeter
1
Are they polite? 8/10
2
Do they give bonus in chat? 6/10
3
Are they fast? 9/10
4
Are they good at their job? 8/10
5
Is their English adequate? 8/10
6
Does the chat start quickly? 9/10

BoyleSports Visit site

BoyleSports really seems to have their act together when it comes to customer service. They are very polite and provided detailed answers to questions. They respond quickly and there is no lag time. They must be very well trained and they must have enough staff to respond to the questions that come at them. These are qualities that other casinos could learn from. It's obvious the customer service staff at BoyleSports really cares about their customers and that's a good thing. The one incorrect answer they gave us doesn't really bother us. After all we are only human. And the spelling errors were not that big of a deal. We give BoyleSports five out of five stars for the quality of their customer service department. They are professional, to the point, and seem to know what they are doing. We found this a breath of fresh air compared to other customer service departments.

Questions and Answers

1

Are they polite?

The staff at BoyleSports was incredibly polite with every interaction they had with us. They understand customer service.

2

Do they give bonuses in chat?

No. They did not give us any bonuses in chat. We tried really hard to talk them into it but it was a no go.

3

Are they fast?

They are lighting fast. Like they could anticipate our problems and almost instantly give us a solution.

4

Are they good at their job?

They are a really great team. They know what they are doing and they do it very well. Very customer friendly.

5

Is their English adequate?

Their English is great. They are clearly native English speakers with a great grasp of the language.

6

Does the chat start quickly?

The chat loaded up and almost instantly there was someone there who was ready to talk to us.

info

Support review

BoyleSports provides decent customer support. It’s not perfect, but it’s not bad either. The customer service workers on Live Chat are very polite. And they do provide detailed answers to questions asked.

They got to us quickly and all their responses were quick. We did notice a few spelling errors. In addition, they provided the wrong response to one question we asked. That could have been a fluke.

They didn’t offer us any bonuses in chat but most casinos don’t do that anymore. It was a fairly positive experience overall. They seem to have hired good people and have provided most of the training they need.

We don’t really have much of a problem with the customer service department of BoyleSports. They seem very professional and have a good idea of what they are doing. Much better than some of the customer service Live Chats we’ve experienced.

security

Boylesports Sign up and Login

Signing up and logging in at BoyleSports are fairly easy. They ask you for your general information the way all casinos do. You have to make up a username and provide them with your real name. This isn't too hard. Once you've completed the sign-up process, it's easy to login and start placing your bets. No real problems there. When you are logged in it's easy to go to the Live Chat and talk to customer service. So we conclude that the sign-up and login process is very well put together. This is to be expected in this day and age of casino gambling. We found BoyleSports to be very good when dealing with the whole sign in and login process. No complaints at all. BoyleSports knows what they are doing and does it very well. We have no complaints. We think they do an excellent job and were very happy with the whole experience.
bonus

BoyleSports Free Bets

BoyleSports does not offer free spins or no deposit bonus. Their focus seems to be on sports betting, although they do have a casino. When you place your first bet that is £10 or more you will get £40 in free money to play with. This comes out as £30 in vouchers to bet on sporting events and £10 matching cash to bet at the casino. That's on the low end in matching cash for a casino, but as we said, this is primarily a sportsbook operation and £30 in betting vouchers is a good deal from sports betting place. We'd love to see BoyleSports add some free spins in the future. As they seem to have seasonal promotions we think that could happen in the future. The bottom line is that they don't have a great welcome offer but it's not terrible either. If you want to bet sports, BoyleSports is a decent place.
politeness
Question-mark

Are they polite?

Yes. We found the staff at BoyleSports to be very polite when we talked to them on Live Chat. Their answers explained everything in detail. They were incorrect on one answer they gave us. But we are not sure if that was just a one-time mistake from a customer service firm. Overall very polite.
comment Support chat

Joan: What about a boyle sports new customer exclusive offer? What do I do to qualify for this one?
Anna: Thanks for reaching out to us. I will look into this for you now.
Anna: Let me provide you the details for your Sign Up offer, Joan.
Joan: ty
Anna: With our current sign up offer you receive an initial £5 free bet after your initial £10 qualifying bet. You can then receive up to four more free bets, of up to £5 each. These free bets will each be based on a 50% average of your next 3 qualifying bets. As an example, if you place 3 qualifying bets of £2, £4 and £6 then the average of these 3 bets will be £4. You would then receive a free bet of £2 (50% of that average bet amount). To receive each maximum £5 free bet then your 3 qualifying bets should be for £10 each, as well as meeting the other terms and conditions of the offer (available here).

bonuses
Question-mark

Do they give bonuses in chat?

No. They don't give bonuses in chat. Neither Casino nor Sports or Bingo Bonuses. But nobody really does that much anymore. We feel that the idea of giving free money in chat is fast becoming outdated. We tried everything we could and even told them it was our birthday but nothing we came up with could convince them to give us free money.
comment Support chat

Joan: will I be able to receive a freebet here on boylesports chat?
Anna: We don’t have any free bets available currently, Joan. However, we do still have lots of promotions available, which you can find here: http://www.boylesports.com/promotions
Joan: ok, ty

reply time
Question-mark

Are they fast?

Yes. They are very fast. The chat loaded up immediately. Then with each question we asked they responded very quickly. None of the three-minute wait times between questions we'd become accustomed to from other sites. There are really hard workers doing a good job.
comment Support chat

(21:54) Alannah: Hi Joan. What can I do for you today?
(21:55) Joan: I like the way your casino looks like. I play blackjack and poker sometimes tho. Are there any ongoing promotions on boylesports at the moment as well?
(21:55) Alannah: Thanks for reaching out to us. I will look into this for you now. We do have a promotions on Casino just click the link: http://casino.boylesports.com/promotions-and-offers

knowledge
Question-mark

Are they good at their job?

We have to say yes, they are. As noted above, there was one question we got the wrong answer to. But we can't say that's indicative of the overall job they do. They are very polite and answer questions quickly and completely. BoyleSports staff do a very good job in our opinion.
comment Support chat

Joan: Generally, I pay with Paysafecard. Will I still be eligible for my boylesports bonus?
Brandon: Thanks for reaching out to us. I will look into this for you now.
Brandon: May I know the promotion that you are refering to/
Joan: freebets
Brandon: Thank you for that. Let me check this for you.
Joan: ty
Brandon: I am checking this right now. Just bear with me for a few moments please.
Brandon:Thanks for waiting. We don’t have any free bets available currently. However, we do still have lots of promotions available, which you can find here: http://www.boylesports.com/promotions

literacy
Question-mark

Is their English adequate?

Their English seemed fine. We noticed a few spelling mistakes but that's just as common for a native English speaker as it is for someone speaking English as their second language. We feel they probably are native English speakers and we had no problem understanding them.
comment Support chat

Joan: can you please explain what promotions do you mean?
Brandon: Promotion is a games or task that you need to take to get the bonuses. You can check it at https://boylesports.com/promotions/?nocache=1
Joan: ok, ty

starrt time
Question-mark

Does the chat start quickly?

Yes. The chat launched almost immediately. There was no lag time at all in any of our instances of talking to them. They seem really put together and know how to handle customers. In addition, they responded to all of our questions very quickly. They do a good job at BoyleSports.
comment Support chat

(19:49) Joan: hello
(19:49) Anna: Hi Joan. What can I do for you today?
(19:49) Joan: hi again. got disconnected.
(19:50) Anna: Thanks for reaching out to us. I will look into this for you now.

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