They are certainly not polite. In fact, when they were gone for a while they told us they were helping other clients.
No. They do not give bonuses in chat. We tried every way we could think of and they just won’t do it.
They were incredibly slow. It shouldn’t take up to four minutes for someone to get back in touch with us.
No. They are horrible at their jobs. We can’t be sure if this is because they don’t care or are simply too busy.
Their English was fine. It just felt like they were under a lot of pressure and didn’t have enough training.
The chat does launch quickly and nearly immediately puts you in contact with someone to talk to.