They are incredibly rude. It’s like they don’t want you asking them any questions and they keep referring you back to the site.
They do not give bonuses in chat. They barely answer even the most minor questions about promotions.
They take several minutes to respond to a question and when they do, they simply tell you to look at their site.
No. There’s really nothing else to say.
Yes. They are clearly native speakers and can speak rudely in fluent English. We are not sure that is a plus.
You will have someone talking to you quickly. Whether you will actually find the help you need is up for grabs.