average
52
rating
YELLmeter
1
Are they polite? 6/10
2
Do they give bonus in chat? 1/10
3
Are they fast? 4/10
4
Are they good at their job? 4/10
5
Is their English adequate? 8/10
6
Does the chat start quickly? 8/10

Betfred Review Visit site

We seriously wondered what we had done wrong in a former life while dealing with their customer service staff. It would be the only explanation that would make any sense out of it. And in the end we decided that life was a void, and out of that void spread the demons that call themselves customer service at Bet Fred. They should be sent back to the DMV waiting room from which they sprang and never be able to haunt us again.

Questions and Answers

1

Are they polite?

They are incredibly rude. It’s like they don’t want you asking them any questions and they keep referring you back to the site.

2

Do they give bonuses in chat?

They do not give bonuses in chat. They barely answer even the most minor questions about promotions.

3

Are they fast?

They take several minutes to respond to a question and when they do, they simply tell you to look at their site.

4

Are they good at their job?

No. There’s really nothing else to say.

5

Is their English adequate?

Yes. They are clearly native speakers and can speak rudely in fluent English. We are not sure that is a plus.

6

Does the chat start quickly?

You will have someone talking to you quickly. Whether you will actually find the help you need is up for grabs.

info

Support review

The customer service provided by the Betfred casino is subpar. They are incredibly rude. They wouldn’t even explain how a promotion works for us. It would take between three and four minutes after we asked a question to get a four-word response from them that was often wrong, or very aggressively telling us that we should look up the information ourselves.

We have no idea how customer service goes this wrong. It’s like the people working for Bet Fred’s customer service have no training or supervision. We feel sorry for anyone who has a problem they need to be resolved with Betfred. They are terse, rude, and very slow to respond. That’s a bad trifecta.

security

Betfred Sign up and Login

At least signing up is easy. Just look for the registration button and click on it. Then you'll be taken to the page where you have to enter your details. These include your username, your password and your real name as well as other details about where you live and who you are. These are clearly done to keep people from trying to claim more than one welcome bonus. Once you've signed up it's easy to use your Betfred login. Just type in your username and email, even when accessing Betfred Mobi. From there you can choose the games you like, including Betfred Bingo, Betfred Lotto and Irish Lotto. Then once you are in it's easy to start the process of getting help. Simply click on the live chat link and you'll be taken there. Once you start the conversation is when the problems start. But at this point we will say that we were impressed with how easy it was to get to chat after using our Betfred login.
bonus

Betfred Free Spins

You don't get any no deposit bonus from Bet Fred. Instead, when you sign up you'll get 50 free spins. Sure, there are casinos that give you free cash, but free spins are fun as well. Of course, we'd like to see a no deposit bonus. And we'd really like to see matching cash. But that isn't happening with Betfred. You put in your money and you get your free spins. And that's that. For people who really like free spins this will be a good deal. For people looking for actual cash to bet with, it is not a decent offer. That puts it in your court whether or not you are happy just getting free spins. To be honest, given the level of the customer service at this casino, we would suggest just trying another casino with a similar offer.
politeness
Question-mark

Are they polite?

This is one thing in their favor. As soon as you start the Live Chat, there is someone talking to you. That's where the good customer service ends. Once you start talking to them, they will take forever and rarely actually help you.
comment Support chat

(20:13:39) Dave: i want you to send the copy of this chat to my email as well please
(20:13:47) Carly L: We are here to assist with account and general enquiries, you are able to view this information for yourself, I am not able to run through every promotion offered by the company in this chat.
(20:14:16) Dave: who is able then ?
(20:14:29) Carly L: You are.

bonuses
Question-mark

Do they give bonuses in chat?

Betfred doesn't even give you information in chat. You think they are going to give you bonuses? They don't care enough about customers to give you bonuses. They really should be avoided at all costs. That said, most casinos refuse to give you bonuses in chat.
comment Support chat

Dave: Hey I have a question do u guys give no deposit bonuses on chat for regular customers
Dave: who deposit a lot
Dave: ?
Dave: hello
Dave: ???
Carly L: No we do not sorry

reply time
Question-mark

Are they fast?

They are super slow. We asked them a very basic question about a promotion. It took them just under four minutes to get back to us. And when they got back, they told us to simply read about the promotion on the site. So slow and bad at helping you.
comment Support chat

(20:01:18) Carly L: One moment please, whilst I review your account details. I will try not to keep you waiting too long. Thank you for your patience.
(20:05:11) Dave: hello ?
(20:05:21) Carly L: Thank you for your patience.

knowledge
Question-mark

Are they good at their job?

They would be better off being employed as a bureaucrat in the motor vehicles office. Then they would actually serve a purpose torturing people who simply come to them asking for information. Maybe that's what they are practicing for.
comment Support chat

(20:18:40) Dave: how can I join Betfred Elite? what do i need to do ?
(20:18:58) Carly L: This is invite only.
(20:19:21) Dave: how do i get invited then?
(20:19:48) Carly L: That is not something we divulge.
(20:20:13) Dave: do you mean here on chat?
(20:20:23) Carly L: We do not divulge that information period.
(20:20:46) Dave: so basically i can’t join?
(20:21:21) Carly L: The Elite program is invite only.
(20:21:33) Carly L: You can join only if you are invited by the Elite Team.
(20:21:34) Dave: who invites whom?
(20:22:00) Carly L: They review accounts and make their decision case by case, you cannot request to be reviewed and there is no policy we can give for how accounts are selected.

literacy
Question-mark

Is their English adequate?

Yes. If they were having problems with English, we would understand why they are so horrible. But knowing the language we were speaking was not an issue. We always understood what they were saying, even if their rudeness surprised us.
comment Support chat

(20:09:24) Dave: alright what about promo codes for sports events or casino?
(20:10:03) Carly L: All promotions are advertised on our website and are specific to the terms given, I would advise reviewing the website at your leisure as you will be bound by the terms stated.

starrt time
Question-mark

Does the chat start quickly?

No. We can't say it did. It took several minutes after we launched the live chat to get anyone to talk to us. We would have liked to be connected to someone much more quickly but that didn't happen. We don't know if this is due to technology or if they just have too many people and not enough staff.
comment Support chat

(19:25:00) Dave: Hello there! I am new here. Can I get a bonus, free spins or free bet to try betfred?
(19:26:03) Rhian: Hello, welcome to Betfred online Live Support. My name is Rhian.

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