great
88
rating
YELLmeter
1
Are they polite? 9/10
2
Do they give bonus in chat? 5/10
3
Are they fast? 9/10
4
Are they good at their job? 10/10
5
Is their English adequate? 10/10
6
Does the chat start quickly? 10/10

Bet365 Review Visit site

Bet365 offers first class customer service. They are really on the ball. They provide what you need when you need it. They are really great people. Clearly well trained with enough staff to help you out right away. They certainly know their stuff and don't have to look anything up for you. We can't praise the Bet365 customer service staff enough. They are really that good. They honestly could be seen as an example for other casinos to strive for. We give them high marks on everything we can. These are the real professionals in the customer service business. 9/10 all around for doing a fantastic job. We would love to have something to complain about but we just don't. They passed all of our extremely high benchmarks. People should take classes in how to offer customer service at this level. We take our hats off to all of the people who make the customer service experience possible.

Questions and Answers

1

Are they polite?

Bet365 has very polite customer service staff. In fact, they couldn’t have been any nicer. They did a really great job.

2

Do they give bonuses in chat?

Sadly, they don’t give any cash bonuses. It seems like it’s been a while since we found a casino that actually gave a cash bonus.

3

Are they fast?

They are as fast as lightning. We were really impressed with how quickly they provided us with the right answers to our questions.

4

Are they good at their job?

They are awesome at their jobs. Really first rate. We can’t imagine having any complaints about the way they processed our request and gave us all the information we neede to know.

5

Is their English adequate?

Their English is great. It’s obvious that they are native English speakers and are very polite. It was our pleasure to talk to them.

6

Does the chat start quickly?

The chat loaded up very quickly. In just a matter of seconds we were connected to someone who was able to help us.

info

Support review

Bet 365 does a good job of addressing the customer service needs of people who come to online casinos. We wish more companies operated as well as Bet365. They are true professionals of the game and have a clear view of what they need to do to get the job done.

They are very polite. They work hard. Their English is great. In fact, it’s not that easy to find an area where these people don’t do a great job. They are clearly well-trained professionals who want to reach out and help you with any problem you may have, whether it is clarification about promotions, Bet365 Bingo rules, or Bet365 Poker tips.

They are laser-focused, true pros really, and we’d like to see more of them in the casino industry. We give them an overall rating of five stars, and that’s not earned easily from us. These are the guys people should be looking at.

security

Bet365 Sign up and Login

Signing up is actually more complicated than it is at most casinos. There is no Bet365 login or sign up link on the homepage at all. Instead, you have to select one of the promos they offer you and then it will take you to another page. On this page you find the link to sign up. This is curious given that the rest of the site runs so well. When you get to the registration page it's pretty easy, even on the Bet365 mobile app. Just give them the information they ask for which will include a username, password and your real name. Once you have done that the system will check to make sure you don't already have an account. Once that's done you are in and your username and password can be used as your Bet365 login. Once you are in it's really easy to find the live chat option.
bonus

Bet365 Free Bets

There is neither no-deposit bonus at Bet365 casino nor the one on the Bet365 mobile app. You also don't have any ways to get free spins at the moment. Instead you can get matching funds up to £50 on your first deposit. This is at the low end of the spectrum. Most casinos give you the chance to get up to £100 or even £200. That said they may have used that money to invest in their customer service which would be a good thing. Of course, we'd like to see them offer some free spins down the line. That isn't happening yet but we can always hope. A no-deposit bonus to give people a sense of betting on Bet365 poker and playing Bet365 games would also be nice. But let just leave the lack of bonuses behind and focus on their customer service as it is truly a splendid experience.
politeness
Question-mark

Are they polite?

The customer service staff at Bet365 is very, very polite. We have no complaints about the way they talked to us at all. They clearly knew what they were doing and were very polite about it. We commend them for the way they treated us. They seem like really nice people.
comment Support chat

Martin: Can I get a transcript of this chat?
Jack M: Sure, I can email it to you.
Martin: thank you very much
Martin: have a nice evening
Jack M: No problem at all. You too.

bonuses
Question-mark

Do they give bonuses in chat?

They do not give any bonuses in chat. Nobody seems to do this anymore. This seems like something that used to happen but just doesn't anymore. We wonder when people stopped giving bonus money in cash. It's been a long time since we've seen anyone do that. But there is always hope.
comment Support chat

Martin: or do you only give bonuses on chat to those who deposit non-stop?
Mukim A: No, we have a team that regularly reviews accounts for bonuses and should they qualify will be notified directly.

reply time
Question-mark

Are they fast?

They are extremely fast. And that's a good sign because it means they aren't simply looking up answers. They know what the answers are. That means they've been very well trained and are up on their game. This speaks to a true level of professionalism we have not seen from many other casinos.
comment Support chat

Martin: As for the bet 365 welcome bonus, I am going to play baccarat games cuz its my favourite and easier than poker.
Martin: What is the wagering once again?
Mukim A: Wagering is 15 times your deposit.
Mukim A: Baccarat contributes 25% towards wagering.

knowledge
Question-mark

Are they good at their job?

They are honestly great at their jobs. We had zero complaints about them. They respond quickly. They have the right answers. They are very nice. They are quite honestly some of the best people we have seen at online casino customer service. We really wish every casino had a customer service team as spot-on as these guys.
comment Support chat

Martin: Are there any odds requirements on bet365?
Jack M: Yes, any single bets placed at odds of less than 1/5 (1.20) will not count towards the release of your Bet Credits. In multiple bets at least one selection must have odds of 1/5 (1.20) or greater to count.

literacy
Question-mark

Is their English adequate?

Their English was great. Very fluent. Clearly native English speakers. They just talk like normal people. They are obviously well trained and should get high marks for the way they talk and treat their customers. They do a really wonderful job and speak with absolute professionalism.
comment Support chat

Mukim A: It is important that we are able to positively verify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer (KYC). Your full name, address and date of birth must be successfully verified prior to being able to make a deposit. You can check what information we need and provide any documentation required by logging in to your account and visiting the Know Your Customer page of Members.

starrt time
Question-mark

Does the chat start quickly?

The chat loaded up very quickly. In no time at all we were connected to a customer service person. So much better than the chats that take three or four minutes to load up. Bet 365 casino really has their eyes on the ball. Clearly their tech is up to the task and they have enough people working for them. High marks all around.
comment Support chat

Chat Started with Jack M at 23:32
Jack M: Hello, welcome to bet365 Live Chat. How may I help you?
Martin: Good evening to you!
Martin: How’s it going?
Jack M: All good thanks Martin, how are you?

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